Please note that we do not ship orders on weekends or some bank holidays. We fulfil orders up until 2pm so typically if you place an order after this time, your order will be shipped on the next working day. These timeframes are guidelines and during busier periods may vary. Our current dispatch lead-time is listed on the banner of our homepage.

• We aim to dispatch all orders within 1-3 working days
• Working days are Monday-Friday 
• Free Royal Mail Tracked 48 for orders over £25.95 / £2.95 for orders under
• Or select DPD for £3.85 for orders over £29.95 / £5.85 for orders under 
• You will receive a tracking number via the e-mail entered at checkout once your order has been shipped 
• Orders over £150 will be upgraded to DPD 
• Orders to the Scottish Highlands may take 2-6 working days

Please note that at this time we are unable to ship outside of the UK.

When selecting Royal Mail at the checkout, please bear in mind that the specifications of Tracked 24 and 48 refer to the number of working days Royal Mail aims to take for delivery once the parcel has left our workshop. Tracked 48 aims for delivery in 2-3 working days and Tracked 24 for the next working day, although these are not guaranteed.

If you need to get in touch regarding your order, please ensure you include your order number and attach clear photographs of the items if necessary.

Unfortunately we are unable to delay the dispatch date of your order. If you would like your order to arrive on or after a particular date, we recommend holding off ordering until closer to the time it is required. We are a very small team and are sorry to say that we cannot honour these requests.

Kindly be aware that we are unable to modify shipping addresses after an order has been dispatched. We are sorry to say that we also cannot offer refunds or send replacements for orders that have been lost as a result of incorrect or incomplete address information provided at the checkout.

We pack orders either in Jiffy padded envelopes which are compostable and made from recycled materials, or cardboard boxes. Our Jiffy envelopes are designed to fit through a standard letterbox and you don’t need to be in to sign for the delivery. We are proud to be sustainable, and use minimal packaging.

During the summer months, we check the forecast daily in correspondence with each postcode to determine whether it is too hot to send our chocolate. Due to this, there may be delays when ordering. Please note that we cannot guarantee that our chocolate will arrive without melting. We don’t utilise thermal protection. To reduce the risk of heat damage, we suggest placing your order at the beginning of the week and opting for DPD shipping or Royal Mail Tracked 24. 

We sincerely apologise for any issues experienced during transit. 

We take great care in preparing and packing your order for delivery, but sadly we have no control over how it is handled once it leaves our factory. This means we are unable to take responsibility for issues such as melting, damage, or theft during transit. 

Royal Mail has specified to us that deliveries are not technically “missing” until 14 days from the date of dispatch. We understand this can be frustrating and we appreciate your patience and understanding while we wait for that timeframe to pass. 

Please also note that we cannot locate parcels that go missing in the postal system. Once orders leave our workshop they are no longer our property and the courier services we use do not communicate with us - communication must be done between customer and the courier service.

Each order is assigned a tracking number and we suggest being in touch with the courier directly to locate your order. We are happy to confirm the date your order leaves our factory, but we are sorry to say that further enquires regarding the whereabouts of your order should be directed to your local postal provider. 

We would recommend you keep the chocolate in a cool, dark place when storing it. A home fridge has a lot of condensation that can affect the temper of the bar so this is not recommended.